IK Multimedia Product Warranty
Before requesting warranty service, we strongly recommend that you:
1) Visit the FAQ Pages. Most common problems can be easily solved by consulting the FAQ Pages. Please take a look here before contacting Tech Support.
2) Contact IK Tech Support (if you can't find an answer to your problem on the FAQ pages).
To obtain warranty service, you must:
1) Be the original purchaser who bought from an authorized dealer/reseller and register your IK product within fifteen (15) days of purchase.
2) Contact our technical support team who will try to help you to resolve the issue. If the issue cannot be resolved then:
a) If you bought direct from IK Multimedia, then they will advise you how to return the item under warranty.
b) If you bought the product through a reseller (inc. online vendors) then please contact the reseller directly for assistance.
IK Multimedia must be able to duplicate the related defect or problem at its facilities.
Warranty does not apply to damage to this product that occurred as a result of abuse or misuse, abnormal service or handling, accidental damage or exposure to extremes in temperature or relative humidity, improper installation, damage which may have been caused either directly or indirectly by another product, improper care, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided by an unauthorized center.
General Warranty Periods
All IK Multimedia retail products carry a two (2) year limited warranty. Replacement cables, power supplies, travel bags and other accessories carry a ninety (90) day warranty.
For European Union Countries, please refer to European Union Product Warranty Directive to determine warranty within your country.
Note: Items not listed on the IK Multimedia webstore, or any items purchased from an unauthorized reseller, are sold as-is with no warranty provided.
Warranty term effective date: 01/01/2021
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Withdrawal Right
You have the right to withdraw from the contract, without giving any reason, within 14 days.
The withdrawal period elapses 14 days after the day when you (or another person different from the carrier appointed by you) acquires the physical possession of the goods.
In order to assert the withdrawal right, you should inform us of your decision to withdraw from this contract by an explicit statement (e.g. a letter sent by fax or contact us using the form available here.)
In order to respect the withdrawal term, you only need to send the communication concerning the assertion of the withdrawal right, before the expiration of the withdrawal period.
Effects of the withdrawal
If you withdraw from this contract, you will be refunded of all the payments made in our favor, including the delivery costs (but excluding the additional costs arising from your eventual of a delivery system different from the cheaper standard one that we offer), without any unjust delay and in any case not beyond 14 days from the date when we were informed of your decision to withdraw from this contract. Such reimbursement will be made by using the same payment system that you used for the original transaction, unless you have clearly agreed in a different way; the reimbursement may be held till the receipt of the goods or till the demonstration by the user that the goods have been sent back.
If you have already received the goods being the object of the contract:
a) It is requested to send the goods back or to deliver them to us without delay and in any case within 14 days from your withdrawal decision communicated to us. The term is intended as respected if you send back the goods before the expiration of the 14 day period.
b) The direct costs of the return of the goods will be for your account. Such cost is indicatively estimated similar or higher that the one stated for the delivery of the goods.
c) You are responsible only for the lower value of the goods due to a handling different from the one that would be necessary to determine the nature, the characteristics and the operation of the goods.
The Withdrawal Right does NOT apply in the following cases:
- The supply of digital contents by means of a non-material support if the execution has started with the Consumer's explicit approval and acceptance of the fact that in such a case he would have lost the withdrawal right.
- The supply of sealed audio and video recordings or of sealed informatic software that have been opened after the delivery.
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